Conditions of sale when you book by phone

Confirming your booking

Your booking is only confirmed when you have paid an agreed deposit, normally equal to the cost of the first night of your stay.

This can be paid using a valid credit or debit card, by cash or by cheque (In the case of payment by cheque, confirmation only occurs when the cheque has cleared and been paid into our account).  

When this deposit is paid, we will send your confirmation to you by mail or email showing details of your booking, the total cost of your stay and the deposit already paid and the balance outstanding.  

Cancellation Policy

We understand that people's plans change and that a booking may have to be cancelled. In such cases, we reserve the right to charge a cancellation fee up to the full cost of the booking if:  

A booking for only one room is cancelled less than 48 hours before the day of arrival, or A booking for two or more rooms is cancelled less than 96 hours before the day of arrival.  

We try to be as flexible as possible and we will only charge a cancellation fee in cases where we genuinely believe that the cancellation has cost us money. Please note that a travel insurance policy can cover you against cancellation charges.

Full payment

Full payment (less any deposit paid) should be made during your stay. Payment can be made using any of the following methods: